Cabin Rental FAQs
Check in time is 3:00pm. Check out time is 10:00am. Guests arriving earlier will be permitted to go into their unit only IF the housekeepers have finished preparing the unit for your arrival.
We have a “real time” booking page on our website for you to make a reservation. Of course you can always call our office to place the reservation, 888-783-0977. We charge 50% of the total amount to confirm the reservation. The remaining balance is due prior to your arrival, and you must call in order for us to charge the remaining amount due. We have a NO REFUND policy. However, we offer trip insurance called Deposit Guarantee. This is a 7% charge and allows a refund IF you cancel within 48 hours prior to arrival.
Based on the choice of rental owners, pets are allowed ONLY in rentals that state they are “pet friendly” and will be limited to dogs only under 50 lbs. There is a $65.00 non-refundable pet fee for each dog. No more than two (2) dogs per pet friendly rental. If a pet is found in a rental that does not allow pets, there will be a minimum charge of $100.00. Please discuss this issue with us if you have any doubts.
You are required to clean up behind your pet, inside and outside (excessive hair and feces).
You will be responsible for any damages that may be caused by your pet.
If you are leaving your pet(s) unattended in the rental, they must be crated during your absence.
When renting a cabin from Alpine Mountain Chalets, you will generally find you are renting a complete home. Most all of our cabins have a fully equipped kitchen, most have washer and dryers. In the rental property, we provide bed linens for each bed, sleeper sofa or futon. We provide enough towels and wash cloths for you and your guests. The property will have enough blankets for each bed or sleeper. We do not provide maid service, which means you will need to wash your linens or if you happen to be in a unit where there is not a washer and dryer, you will need to bring your towels to the office and exchange them for clean towels. We provide STARTER amounts of supplies, which does include a roll of paper towels, a roll of toilet paper for each bathroom, hand soap in dispensers, trash bags in each can, dishwashing powder for the dishwasher and dish washing liquid for the kitchen sink. This is usually enough for your first full day, after which you will need to purchase your own supplies. We do not provide shampoo, toothpaste, body wash, blow dryers, lotion, and laundry detergent, etc.
Most of our cabins have fully equipped kitchens and washer and dryers. We provide starter amounts of paper towels, toilet paper and trash bags, so here are some items you might need; food, beverages (coffee filters), spices, paper products, trash bags, charcoal (unless your cabin has a gas grill), lighter fluid, foil, plastic wrap, and laundry detergent. If you have an infant, you may need a portable crib and linens for the crib. We provide the linens for the cabin, including towels; however if your cabin has a hot tub or resort pool access, we suggest you bring your own beach towels, if you plan to enjoy the hot tub or a resort pool. We recommend to all of our guests that you pack a first aid kit and a flashlight in the unlikely event that you would need them.
The kitchen will have your basic needs, including refrigerator, stove, oven, microwave, toaster, coffee maker, basic pots and pans, dishes, utensils, coffee cups and glasses. Most kitchens have can openers, wine glasses and bottle openers. If you plan to cook for a large group or special occasion, we suggest you bring the necessary items you would like to use.
Fireplaces are available in some properties and are available for use from October 1 through March 31. An additional cleaning fee of $100.00 will be assessed to any guest that attempts to use the fireplace during any other time. Most of the fireplaces are gas, however there are a few electric fireplaces and some that have the traditional wood burning fireplaces. We do not provide firewood. Firewood is available for purchase at the local grocery or Wal-Mart.
Most cabins have a telephone. If the cabin you are interested in has a phone you will be provided with a local phone number. These cabins generally have free local calls and no long distance calls. Long distance calls can be made with a calling card or by calling collect.
We strive to make your check in “easy”. Once a reservation is made, paid in full and a signature is on the Registration Card (this is done through email during the reservation process), we email you all of the necessary directions and procedures. On the day of arrival, you merely call us for the current access code; after 12 noon on the arrival date. If you have made arrangements to pay the balance on the day of arrival, our office staff will give you the necessary documentation and the access code upon your arrival to the office. However, this option must be done during regular office hours. Your access code will be available as soon as the cabin is ready for your arrival. Check in time is 3:00pm Eastern Standard Time. If your cabin is ready before the standard time, you are welcome to check in early.
Snow and Ice in the Mountains makes this a very tricky subject. As you may know, this is a Mountainous Area, and if it does snow, we treat every reservation on a case by case basis. We suggest that you contact our office, if you are visiting this area during the winter months (November through Mid March), to see if you will need 4 wheel drive or chains to get to your cabin. If you are scheduled to be in a cabin that is up a steep mountain road that is inaccessible, we will try to relocate you to an accessible cabin. If you cannot get to your cabin and we do not have anything available to accommodate you, we will allow you to reschedule your stay within the following six months (meaning you would have to come and stay within the next six months). If you are not willing to reschedule, within the next 6 months, you will forfeit all monies paid.
If you are already checked in and the weather becomes inclement, making it impossible for you to leave, we will kindly extend your stay on a case by case basis. Remember if you are “snowed or iced in” we are “snowed or iced out”. Due to the difficult nature of travel when it is snowing or freezing, we are unable to do any “rescue missions” or “food delivery”, please plan your trip according to the weather forecast. Alpine Mountain Chalets is not liable or responsible for the road or weather conditions and will not be clearing the roads. Alpine Mountain Chalets will not be held liable for any damages to your property or personal injuries caused by weather conditions. As always, it is a good idea to check the weather conditions and forecast prior to your travel. If you are traveling during the winter months we suggest that you add deposit guarantee (trip insurance) to your reservation as this could be very helpful to you.
If your unit has a hot tub and, or a whirlpool tub, you are responsible for any damage caused by misuse by you or your guests. Do not let children play in, on or around the hot tub or whirlpool. Do not let children use the hot tub or whirlpool without supervision. Do not use the hot tub if you are pregnant, have high blood pressure, have an open wound or have been drinking or under the influence of any drugs. Do not put any type of chemical or soap that would cause suds into the hot tub or whirlpool as excessive damage to the motor could result and you will be charged to repair it. Do not stand or sit (or allow children to stand or sit) on the hot tub cover. If you or your guests damage the hot tub cover, the charge to replace it is $350.00 dollars. Alpine Mountain Chalets is not responsible for any personal injury or chemical reactions while using the hot tub or whirlpool. Use at your own risk.
If your power goes out, you can call our office 888-783-0977 or Sevier County Electric System 865-774-6300. We will report the condition. We are not held responsible for power outages and NO refunds will be made. If the power will be out for a considerable time, we will do our best to move you into a different unit, but cannot guarantee that one will be available. The resolution to this type of situation will be considered on a case by case basis.
Each property available on our program is independently owned. If the property that you are renting happens to have internet access and it is not working properly, you may call the office to report the condition, at which time we will do our best to resolve the situation. Alpine Mountain Chalets is not responsible for the connectivity of the internet, or the speed of the internet and will not compensate for the lack of accessibility.
Our maintenance team is available beginning at 9:00am. If you have a maintenance report or need, please call our office 888-783-0977. If you have an emergency such as fire or a health emergency, dial 911. If there is a condition in the cabin that is potentially hazardous to you or damaging to the rental unit (such as a burst pipe), please call the office, if our office is closed, please call the emergency numbers listed on your directions and check in documents.
Check-out time is 10:00 am EST; late departures will result in a $100.00 minimum fee. Should you find it necessary to leave earlier than your reserved departure date, NO REFUNDS will be given for early departures or any other reasons, including inclement weather and/or road conditions. If you are traveling to the area during the winter season, we advise that you keep a check on our local weather. In order to help us keep our rentals maintained for the next renter as it was for you, we ask that you please adhere to the following rules:
*Wash all dishes and put them away, or if your rental is equipped, place dishes in the dishwasher and start the cleaning cycle. The dish cleaning works on an honor system.
*Empty all contents from the refrigerator.
*If there is anything in the floors that a vacuum cleaner cannot pick up, please sweep or pick up.
*Gather and bag all trash and place it in the outside containers.
*Do not dispose of hot ashes, fire logs, or coals from your grill or fireplace in the trash cans. Please place them in the marked ash cans that are provided.
*Turn off all lights and small appliances and set the heat at 65 degrees in the winter months and air conditioners at 75 degrees in summer months.
*Please ensure all doors and windows are locked upon your departure and replace the key in the lockbox. If your rental has a keyless entry, please check the door to ensure that the lock has engaged.
*If your rental has an alarm system, please re-set the alarm.
*Please do a final walk through of the property before departure and make sure you have not left any items behind. We are not responsible for lost or left behind items. However, if we do find any items, we will ship back the item(s) that are found (if requested). The shipping charges will be charged to the credit card we have on file by the shipping company. We will only hold items left behind for seven (7) days before disposal.
Alpine Mountain Chalets, Inc. reserves the right to change the policies and procedures. Alpine Mountain Chalets, Inc., reserves the right to refuse service to anyone. Alpine Mountain Chalets, Inc. is not responsible for any injuries or lost valuables of any kind.