Cabin Rental Policies
Terms and Conditions

We are happy that you are considering visiting the Great Smoky Mountains. The following information will help you plan and prepare for your vacation. Please read through our user friendly Policy page. To learn more just click on any of the following links.

As a guest with Alpine Mountain Chalets, you are responsible for knowing and following our policies, terms and conditions. Please take the time to read through this guideline prior to signing your Rental Agreement Registration Card. Once you have signed, you will have agreed to our terms and conditions.

ALL PROPERTIES ARE NON SMOKING

DEPOSITS

Alpine Mountain Chalets has one of the friendliest Reservation Policies in the Smoky Mountains. To make a reservation, only 50% of the total reservation is required for a deposit. Payment in full is required prior to arrival. If the guest would like final payment to be paid in cash, the guest must arrive prior to the office closing. Office hours are posted on our website or if the balance is to be charged to any other credit card, other than the card on file, then it is the guest responsibility to phone in the request prior to arrival. We do not except personal checks. If contact is not made by the guest, Alpine Mountain Chalets will automatically charge the balance due to the original credit card on file. If unable to charge balance due to credit card on file, Alpine Mountain Chalets will make every attempt to contact guest for final payment. Reservations not paid in full prior to arrival, are subject to cancellation without notice, unless other arrangements have been made with our office. If booking is made 14 days or less prior to arrival, then the entire balance will be charged at the time of booking.

We have a no refund policy. Should you need to change your dates, you can reschedule your reservation any time within one year with no penalty, as long as the change is processed at least 14 days prior to your arrival date, however, when the new reservation is made, a $50 rebooking fee will be charged to the new reservation. Cancellations within 14 days of arrival will result in all deposit funds being forfeited. Alpine Mountain Chalets offers a Deposit Guarantee for an additional 7% of the reservation. The Deposit Guarantee charge is optional. If selected our refund policy changes; if you need to cancel your reservation up to 48 hours prior to arrival, you will be refunded all monies deposited except for the Deposit Guarantee charge.

To protect you from any type of credit card fraud our company has the following policy: Credit card holder MUST be present when checking in and provide a valid Driver’s license or a state issued ID along with the credit card. If the card holder is not going to be present at check in or is not occupying the unit, the cardholder must notify us and provide us with the following information by fax or email. A copy of the credit card front and back, a copy of a valid identification, the signed registration card and a brief explanation of the credit cardholders knowledge that the renter has permission to use the credit card.

WE RESERVE THE RIGHT TO TRANSFER YOUR STAY TO ANOTHER CABIN, IF A PROBLEM IS FOUND WITH THE PROPERTY YOU HAVE CHOSEN. We understand that you have made a choice when you reserved your vacation rental, however if something occurs that would hinder your vacation, we try our best to take care of the circumstance before we resort to moving you into another property.

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TRIP INSURANCE

Alpine Mountain Chalets offers a type of trip insurance called Deposit Guarantee. The Deposit Guarantee is an optional charge of 7% of the nightly total. Selecting this option adds a 7% charge to your reservation and assures you of a refund in the event of a cancellation. Cancellation must be made any time prior to 48 hours before arrival, in order to receive a refund of all monies deposited except for the 7%. Deposit Guarantee only refunds the registered guest if the cancellation is made with our office staff, up to 48 hours prior to arrival. (Email notification or voicemail notification of cancellation will not be accepted, you must speak with someone in our office.) In the event of an untimely emergency resulting in the need to cancel at the last minute, Alpine Mountain Chalets reserves the right to treat each emergency on a case by case basis.

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CASH PAYMENTS

We gladly accept cash payment; however you must plan to arrive to our office during business hours (Office hours are posted on the website). Prior arrangements must be made in order to pay cash upon arrival. You are welcome to pay with a cashier’s check or money order if the payment is made 14 days prior to arrival. However, if paying by cashier’s check or money order, a major credit card is required to hold a security deposit of $100 per bedroom or a cash security deposit of the same. After departure the security deposit will be refunded by check with in the same week of departure as long as there are no damages.

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FORMS OF PAYMENT

We gladly accept MasterCard, Visa and Discover Card. A Major Credit Card is necessary to have on file. Debit Cards are accepted however, keep in mind that your debit card may have a spending limit. Be sure to contact your bank if you are planning on using your debit card. A pending authorization may appear on your online banking and will remain for several days as a hold. This amount will be released after several days. This is not a double charge. We do not accept personal checks. If you would like to pay by money order or cashier’s check, you may do so as long as you payment is made within 14 days after your reservation and 30 days prior to your arrival date. No exceptions.

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TAX EXEMPT STATUS

A Tennessee State Tax exempt status document or the Federal 501(C3) form is required if you wish to use a tax exempt status. We must be notified at the time of reservation of this status. The document must be sent to our office within 48 hours of making your reservation. It can be scanned and emailed or faxed to our office. If the document is not provided within the 48 hour time period, we cannot honor the exemption from sales tax. The registered guest must provide us with some type of identification that would show an affiliation with the name of the Federal form. If these details are not correct and filed in our office, the sales taxes cannot be waived.

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CHECK-IN

Check-in is 3 pm. Please do not expect to check in early. However, if you are in the area before 3 pm, stop by the office. If your cabin is clean and ready we will be happy to allow you to go to the cabin. If it is not ready we will gladly take your cell number and contact you should the cabin come available before 3pm. Due to our high standards for cleanliness, there is a chance that not all units will be ready for check-in promptly at 3 pm, especially during peak and holiday season. We ask for your patience and suggest that you have alternate plans for a couple of hours in case your unit is not ready. Alpine Mountain Chalets offers several check-in options.

  • If your cabin is paid in full and all check-in documents are returned properly filled out and a signature is on file, you can opt to receive directions to your cabin via email.  Upon arrival you will call the office for the code to the cabin, between the hours of 12 noon and 5pm, unless you are arriving on Sunday.  The Sunday hours for calling are 2pm to 5pm.  If you have purchased tickets or packages that need to be picked up; our office hours are 9am to 5pm Mon – Sat.
  • If you have a balance, please make arrangements to be at our office before 5pm EST., at which time we will give you directions and the code to access your cabin along with any tickets or packages that you may have purchased.
  • If your cabin is paid in full, and you did not opt to receive directions to your cabin via email, you can pick up your check-in documents and any purchased items at our office prior to 5pm EST.  Otherwise, contact our office for the late check in procedures.

Please keep in mind, if your cabin is paid in full and we have not received your check-in documents properly filled out, we ask that you come to the office before 12pm (noon) the following day to complete your check in documents. Guests who do not complete check in documents by the end of business hours the day after arrival will be assessed a $50.00 late processing fee.

Please note: We do not allow for any Thanksgiving Day or Christmas Day arrival, as our office is closed.

Alpine Mountain Chalets has the right to refuse to rent a property to anyone. We reserve the right not to rent to fraternities or sororities. Please know that you must be 21 years of age and possess a major credit card to rent our properties. Underage groups who try to defraud an innkeeper in this State are subject to forfeiting all funds paid to the Rental Company. We will protect our owners and their properties, therefore these polices are strictly enforced.

Please be sure to have a copy of the written specific directions that we send to you via email with you. We suggest that you refer to our directions to your property. Your GPS may offer different directions than the directions we send you. If you choose to follow your GPS, do so at your own risk. We are very familiar with the location of the properties and the details of these mountains and roads. Many of our “back” roads do not show up on Map Quest, Google Maps or GPS.

If you are planning on pulling a trailer, we suggest you contact our office to see if the property you are renting will accommodate your needs. Most cabins have limited parking.

From the time of your arrival to the cabin, you have two hours to inspect your rental unit. Please make sure everything is to your satisfaction. If you find conditions that are unsatisfactory or damaged, please contact our office. After the first two hours, it will be assumed that you are accepting the property as is and there will be no compensation or adjustments made to your folio.

Any guest that we are forced to evict will forfeit all monies paid and no credits or refunds will be issued.

WE RESERVE THE RIGHT TO TRANSFER YOUR STAY TO ANOTHER CABIN, IF A PROBLEM IS FOUND WITH THE PROPERTY YOU HAVE CHOSEN. We understand that you have made a choice when you reserved your vacation rental, however if something occurs that would hinder your vacation, we try our best to take care of the circumstance before we resort to moving you into another property.

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ADMINISTRATIVE FEES

Each reservation made will include the following administrative fees; Housekeeping fee; Damage waiver fee and a reservation fee. Our properties are independently owned and each cabin has a set housekeeping fee and damage waiver fee. These fees are non-refundable. Our reservation fee is a variable fee of 6% of the nightly rate. These fees cover credit card processing, secure payment portal, administrative expenses, etc.

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CLEANING SERVICE

Each reservation is charged a Housekeeping Fee. This fee is determined by the property size and owner. This fee covers a full cleaning of the property at the end of your stay, which includes normal routine cleaning, clean linens, hot tub service and trash removal. This is not a maid service, meaning we do not change linens or clean the cabin during your stay. If you would like to tip your housekeeper, please feel free to do so. Keep in mind that additional charges will be assessed if the check-out procedures are not followed.

All of our properties are Non Smoking Properties. Smoking in the cabin is considered damage. You will be charged a minimum of $100.00 up to $500.00 to remove the odor from the unit. If there are damages resulting from cigarette, cigar or other paraphernalia; as in burn holes, etc. the registered guest will be responsible for replacing all said items. Including but not limited to the cost of any furniture, gaming tables, linens, carpet and countertops.

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HOT TUBS

The hot tub is cleaned after each use and prepared for the next guest. It may take several hours for the hot tub to reach the optimal temperature. Please be patient. If your hot tub is heating from being refilled with cold water, removing the cover or changing the temperature could slow down the heating process. Do not allow children to play with the hot tub panel buttons. Pushing buttons could cause the hot tub to go into “sleep mode”. This will keep the hot tub from heating properly. Do not turn the hot tub off. It circulates periodically to keep the water moving through the filter and to keep the temperature at a consistent temperature. PLEASE KEEP THE SPLASHING AT A MINIMUM. Excess water running over the control panel can cause the control board to “fry”, if this happens the registered guest could be charged for a new control panel.

Hot tubs have a bromine float. This item houses bromine that keeps the water at the proper chemical level. Do not remove the bromine float. As with any hot tub, please shower your body before and after use. This will help stop chemical reactions with your body lotion, spray, etc. Alpine Mountain Chalets is not held responsible for any injuries, chemical reactions, over exposure, etc. to anyone using the hot tub. USE AT YOUR OWN RISK. If someone should develop the condition called “hot tub folliculitis”, there is no need for alarm. Just put warm compresses soaked in household vinegar on the affected skin areas and it will clear right up.

Hot tubs and Hot tub covers are inspected after each rental. Do not use bath soap, body wash, detergent, bubble bath, bath oil or any other type of chemical in the hot tub. If a hot tub is found with residue or soap suds in excess, from any of the mentioned items, it is considered damage and a minimum charge of $100.00 will be assessed and collected (the charge will be determined on a case by case basis). The Hot Tub cover is generally made of Styrofoam to make them easier to remove. DO NOT STAND, SIT, OR USE AS A TABLE TOP. DAMAGE TO THE COVER WILL RESULT IN A REPLACEMENT CHARGE OF $350.00. Covers should be kept on the hot tub when the tub is not in use. If the cover has tie down straps, please be sure to use them to secure the cover in place. When removing the cover, please set the cover in a safe location where it will not be walked on. Children sitting or walking on the cover can break the cover.

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CANCELLATIONS

We have a NO REFUND policy. You may change your reservation, 14 days prior to arrival without a rescheduling fee. If you need to cancel your reservation, you would need to do so 14 days prior to arrival in order to receive a gift certificate type form. The gift certificate amount would be for the total amount deposited and would be good for one year from the date of arrival. You must cancel 14 days prior to arrival.

If something unforeseen arises and you need to cancel within the 14 days prior to arrival requirement you will be subject to a cancellation fee of no less than 25% of the total amount and your deposited amount would be forfeited. In some cases, a rescheduling fee is assessed and gift certificate is issued with a 6 month expiration date. We do offer a type of trip Insurance called Deposit Guarantee; this is an additional fee of 7% and does allow for a cancellation 48 hours prior to arrival. If the Deposit Guarantee is added to your reservation, a refund of all monies except for the 7% will be issued within 5 business days.

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NO SHOW POLICY

A “no-show” is an automatic forfeiture of all payments. A signed Rental Agreement is a contract between you (the guest) and Alpine Mountain Chalets, the management company. Once a rental property is reserved the property is no longer available for rent to others. If you have reserved a property, paid in full, and do not show for the reserved dates, forfeiture of the full amount of the reservation is the NO SHOW policy.

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CHECK-OUT

Check out time is 10AM, EST. Late departures could result in a late check-out fee of a minimum of $100.00. No Refunds will be given for early departures. Contact our office if an emergency occurs that would change your departure date. Emergency departures will be considered on a case by case basis.

Our check-out procedures are very simple. Please check the cabin for your personal belongings, Alpine Mountain Chalets is not responsible for any personal belongings left behind. Please be sure all dishes you have used are washed, put away or clean and in the dish washer. Put all dirty linens including bed sheets and pillow cases ONLY (Do not strip the mattress pad, blankets or comforters), in a pile nearest to the washer and dryer. If your unit does not have a washer and dryer, put the dirty linens on the floor in the main bathroom. Do not make the beds. Reset the thermostat(s) to the limit posted in the unit. Make sure all trash is in bags and that there is not trash left lying around inside or outside the unit. Not doing so, will result in an extra cleaning fee of $50.00 for each additional service needed by the housekeeping team. If you move the furniture for any reason, be sure to put it back, like it was when you arrived. Not doing so, will result in a minimum charge of $100.00 to move the furniture back. DO NOT MOVE THE POOL TABLE FOR ANY REASON. If the pool table is found to be moved or attempted to move, a minimum charge of $250.00 will be charged to your credit card. If the table is found damaged because of the move, you will be responsible to replace the pool table. This fee could be upwards of One thousand dollars depending up the replacement cost.

Please respect check out time, as we need the time to prepare the cabin for the next guest arrival, not doing so could result in a late check-out fee of a minimum of $100.00.

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THERMOSTAT SETTINGS / HVAC

All of our cabins have air conditioning and heat. These units are set for winter and summer. In the winter the thermostats are set at 65 degrees and in the summer they are set at 75 degrees. If you would like to raise or lower the temperature in the cabin, please change the temperature at 3 degree intervals. This will allow the unit to catch up with itself as it is a “heat pump”. A heat pump will heat your cabin, although the air that comes out of vents may seem cooler than you are used to. This is the nature of the heat pump.

When checking out please set the temperature at 65 degrees in the winter and 75 degrees in the summer. Most all units have a posted placard to remind you. Please be sure to check these temperatures before you leave.

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DAMAGES

Alpine Mountain Chalets includes a Damage Waiver Fee in the total price of the reservation. This fee covers accidental damage to the property of up to $500.00. Please notify our office if you have an accident that would involve the Damage waiver fee. Failure to do so could mean that the insurance is forfeited. If damages are found without notification to our office we reserve the right to fully charge your credit card for the said damages. DO NOT MOVE THE POOL TABLE FOR ANY REASON. If the pool table is found to be moved or attempted to move, a minimum charge of $250.00 will be charged to your credit card. If the table is found damaged because of the move, you will be responsible to replace the pool table. This fee could be upwards of One thousand dollars depending up the replacement cost. All damages will be photographed and reported to the local law enforcement.

All of our properties are Non Smoking. Smoking in the cabin is considered damage. You will be charged a minimum of $100.00 up to $500.00 to remove the odor from the unit. If there are damages resulting from cigarette, cigar or other paraphernalia; as in burn holes, etc. the registered guest will be responsible for replacing all said items. Including but not limited to the cost of any furniture, gaming tables, linens, carpet and countertops.

Any cabin or property left unsecured by a guest, resulting in items being damaged or stolen, will be the responsibility of the registered guest and the credit card on file will be charged for the cost of replacing the stolen or damaged items. If the credit card on file is found not to accept the charges for damages. Litigation will follow and the registered guest will bear sole responsibility for all costs associated with the litigation. Theft, vandalism and evidence of drug use are considered damage and will be photographed and reported to the police, an incident report will be filed and litigation will follow with all costs for said litigation being the sole responsibility of the registered guest.

Signs of a house party could be considered damage. Please be aware cabins used for under age (21) fraternity, sorority, prom or graduation parties; are subject to extra charges. The registered guest information will be given to the local authority, as this is considered fraud and is prosecutable.

A signed registration card and or an online reservation is considered a legal and binding contract and therefore gives Alpine Mountain Chalets, Inc. the right to collect payment for damages, missing items and additional warranted fees, that may be made necessary by not abiding by our policies and procedures.

WE RESERVE THE RIGHT TO TRANSFER YOUR STAY TO ANOTHER CABIN, IF A PROBLEM IS FOUND WITH THE PROPERTY YOU HAVE CHOSEN. We understand that you have made a choice when you reserved your vacation rental, however if something occurs that would hinder your vacation, we try our best to take care of the circumstance before we resort to moving you into another property.

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PET-POLICY

Alpine Mountain Chalets loves pets! However, we are a management company and our properties are independently owned. Each property owner determines whether or not the property is pet friendly. For those units that are pet friendly, we have a pet fee of $50.00 plus tax for each pet. This is a non-refundable fee. In order to have a pet you must call the office to have the pet fee added to your reservation and the pet approved (There are some weight and breed restrictions). We ask that all pets be trained to sleep in a crate or pet carrier and be comfortable to be left in the crate or carrier in the event the pet owners decide to leave the pet while away from the property. If damage is found resulting from a nervous pet left in the property unattended, photographs will be taken and the appropriate charges will be assessed. Most charges will be for total replacement cost. Do not leave your pet unattended to roam freely in the property! Pet urine or feces found in a unit will result in additional replacement charges plus a penalty charge. If you bring a pet and wish to walk him/her, we have a tag and leash law in this area. If a pet is found in a unit without the notification to our office, a pet fee will be added to your reservation at the rate of $100.00 per pet. If a pet is found in a property that is not pet friendly, the penalty fee is a minimum of $150.00 plus an extra cleaning fee determined by our inspector. These charges will not be refunded and are not covered under the damage waiver provision.

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MAXIMUM CAPACITY

Each rental property has a number that the owner suggests as maximum sleeping capacity. We would ask that you abide by that number. However, in the event of extra guests, we ask that you notify the office. If extra guests are staying in the unit, you will be responsible for supplying the guest with other sleeping arrangements such as an air mattress, sleeping bags etc. We do not provide extra linens, unless notification is made. Extra linens can be picked up for an additional fee. The fee is subject to the amount of guests and is decided on a case by case basis.

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LINENS

In each rental property, we provide bed linens for each bed, sleeper sofa or futon. We provide enough towels and wash cloths for and your guests. The property will have enough blankets for each bed or sleeper. We do not provide maid service, which means you will need to wash your linens or if you happen to be in a unit where there is not a washer and dryer, you will need to bring your towels (not bed linens) to the office and exchange them for clean towels. Upon departure we ask that you put all dirty linens including sheets and pillow cases (do not include blankets, mattress covers or comforters) in a pile nearest to the washer and dryer.

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CABIN SUPPLIES

When renting a cabin from Alpine Mountain Chalets, you will generally find you are renting a complete home. Most all of our cabins have a fully equipped kitchen including cook ware, dishes, glassware, flatware, utensils coffeemaker, dishwasher, microwave, whirlpool tub(s), hot tub on the deck. Every cabin is equipped with Heating and Air Conditioning, televisions, DVD or VCR, smoke alarms and fire extinguishers. Most have washer and dryer and Iron and Ironing Board. Please keep in mind that each cabin is independently owned and while we suggest what each cabin should have, we do not have the final say. We provide linens, including blankets for each bed, sleeper sofa or futon. We provide enough towels for you and your guests. We provide Starter amounts of supplies; which includes a roll of paper towels, a roll of toilet paper for each bathroom, hand soap in dispensers, trash bags in each can, dishwashing powder for the dishwasher and dish washing liquid for the kitchen sink. Please note that our inventory is checked by our inspectors, however if we have missed something, please call the office within the first two hours of your stay (if during business hours) and we will gladly take care of the missing item(s) as soon as possible. If after hours, call first thing the next morning.

If you need clean towels or linens during your stay, please wash them separately (do not mix with colors). If the property you are renting does not have a washer and dryer, you are welcome to exchange your towels at the office during regular business hours, during your stay. We do not provide maid service.

Our properties are all individually owned. We make suggestions to owners on what each cabin should have, but we do not have any control as to what amenities are in each cabin. Bed sizes, cabin descriptions, names of cabins, amenities provided, etc. are subject to change without notice. We try to have the latest pictures on line, but occasionally the Owner will change things or there will be a necessary change that is made without the pictures being updated.

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PERSONAL BELONGINGS

Please be aware that Alpine Mountain Chalets will not be held responsible for any lost items or items left behind. In the event, that you have lost or left behind some of your personal belongings, please contact our office. If the item or items are found we will be happy to ship them to you at your expense. We will charge the credit card on file for the cost of shipping and handling unless other arrangements have been made. Our housekeeping team is trained to clean your unit thoroughly in a timely manner, which means that on occasion they can miss seeing an item that may be left behind. If the item is found, it is brought to the office for identification purposes. If an item is not claimed within 30 days, it is normally donated. We cannot ship alcohol or firearms.

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RESPECT OUR OWNER’S PROPERTY

Our Rental properties are individually owned. We ask that you treat their property better than you would your own. Please report any accidents that would cause damage to the owner’s property. If you find it necessary to move the furniture, please take care in doing so, moving the furniture without picking it up could cause scratches on the floor or furniture. If furniture is moved be sure to replace it back where it was when you checked in. Not doing so, will result in a minimum charge of $100.00 to move the furniture back. DO NOT MOVE THE POOL TABLE FOR ANY REASON. All our cabins are “NON SMOKING”, most cabins have a cigarette ash bucket on the porch. Please dispose of your cigarette, cigar or other paraphernalia in the ash bucket. If “butts” are found in or around the property, the credit card on file will be charged a minimum of $50.00 to clean up the cigarette butts.

All of our properties are Non Smoking. Smoking in the cabin is considered damage. You will be charged a minimum of $100.00 up to $500.00 to remove the odor from the unit. If there are damages resulting from cigarette, cigar or other paraphernalia; as in burn holes, etc. the registered guest will be responsible for replacing all said items. Including but not limited to the cost of any furniture, gaming tables, linens, carpet and countertops.

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MECHANICAL FAILURES

Alpine Mountain Chalets makes every effort to ensure the equipment in each property is in good working condition. However, things do stop working at a moment’s notice. If you find something not working properly upon arrival or during your stay, please contact the office. Our staff will do their best to get the situation corrected in a timely manner. We understand that you have made your decision to rent our property based on certain amenities, however mechanical failures are out of our control. Most of these things can be addressed and fixed, however in the untimely event of a break down; there will not be any compensation to the guest. In the case of a Power Outage, please call SCES 865-453-2887 directly from the cabin. They will need the cabin address to identify the outage problem. Alpine Mountain Chalets is not responsible for a power outage. Please note; mechanical failures after hours that are not considered an emergency will be tended to the following day. Alpine Mountain Chalets will not be held responsible to refund or make a monetary adjustment because of a mechanical failure of any kind; this includes (but is not limited to) hot tubs, whirlpool tubs, fireplaces, televisions, game tables, arcade games, appliances, sleeper sofas, utility problems, cable or satellite signals and WIFI.

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TV – INTERNET AND PHONE SERVICE

All of our cabins are independently owned and each owner has set up their property with the television service, phone service and internet service. Most cabins have local phones, cable or satellite television and the majority of our properties have internet or WIFI. Our Owners normally do not have premium cable or satellite packages at their property. If there is a problem with the television service or internet service, our Office staff will do their best to get the problem rectified. Please remember that Alpine Mountain Chalets is not responsible for refunding or compensating the registered guest in any way if the television service, phone service or internet service is not working.

If your cabin has a local phone, it will not have the ability to call long distance, you are more than welcome to use a calling card or call collect. If your cabin has satellite television, cable television or internet service and you are not getting a signal, please call our office and we will contact the service provider with a request to restore your television service. If your cabin does not have internet or WIFI, there are several local restaurants and businesses that offer free WIFI.

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FIREPLACES AND FIREWOOD

Most of our properties have fireplaces, some are electric, some are natural gas, some are propane and some are traditional wood burning. If you are renting a cabin with a gas fireplace, do not move the gas logs! These logs are set in a specific way to burn the gas properly without producing soot, outside of the fireplace. If these logs are moved and then the fireplace is used, it could potentially cause a “soot storm” in the cabin. If this happens, the entire room will be covered in black soot and the guest will be charged for all damages, replacements and clean up. Do not remove the gas logs and use firewood in the fireplace! This could potentially cause combustion and be very harmful to guests. If a fireplace is found used in any other way than it was originally intended the guest will be responsible and charged a minimum of $200.00.

We permit use of all fireplaces beginning October 1st and ending March 31st of every year. The fireplaces may not be used during any other times. We have each fireplace inspected at the beginning of each “season” and at the end of each “season”. Fireplaces are turned off and deemed “off for use” beginning April 1st through September 30th of every year. If a fireplace is found used during the “off for use” time period a minimum charge of $200.00 will be charged to the credit card on file, to have the fireplace inspected again.

If the property has a wood burning fireplace, you may purchase firewood at the local grocery store or at Wal-Mart. We do not provide firewood and ask that you do not bring firewood with you, as our local forestry has set quarantine on bringing wood into the Great Smoky Mountain area. For more information on this quarantine, please visit The Friends of the Great Smoky Mountains website or contact the area Chamber of Commerce or Department of Tourism.

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WINTER WEATHER CONDITIONS

What if it SNOWS?

Snow and Ice in the Mountains makes this a very tricky subject.  As you may know, this is a Mountainous Area, and if it does snow, we treat every reservation on a case by case basis.  We suggest that you contact our office, if you are visiting this area during the winter months (November through mid-March), to see if you will need 4 wheel drive or chains to get to your cabin. If you are scheduled to be in a cabin that is up a steep mountain road that is inaccessible, we will try to relocate you to an accessible cabin.  If you cannot get to your cabin and we do not have anything available to accommodate you, we will allow you to reschedule your stay within the following six months (meaning you would have to come and stay within the next six months).  If you are not willing to reschedule, within the next 6 months, you will forfeit all monies paid.  Alpine Mountain Chalets is not responsible to refund your money due to weather conditions. Weather conditions are out of our control.

If you are already checked in and the weather becomes inclement, making it impossible for you to leave, we will kindly extend your stay on a case by case basis.  Remember if you are “snowed or iced in” we are “snowed or iced out”.  Due to the difficult nature of travel when it is snowing or freezing, we are unable to do any “rescue missions” or “food delivery”, please plan your trip according to the weather forecast.  Alpine Mountain Chalets is not liable or responsible for the road or weather conditions and will not be clearing the roads.  Alpine Mountain Chalets will not be held liable for any damages to your property or personal injuries caused by weather conditions and will not be responsible for towing a vehicle out of an embankment or ditch.  As always, it is a good idea to check the weather conditions and forecast prior to your travel.  If you are traveling during the winter months we suggest that you add deposit guarantee (trip insurance) to your reservation as this could be very helpful to you.  For local road conditions please call: State Highway Department 877-404-3028 or the local number of 865-436-5181.

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INDEMNITY CLAUSE

The entire list of rental properties on our program is privately owned. By reserving the property and signing the registration card, the credit card holder agrees to our policies and procedures. The registered guest further agrees to indemnify the property owner and Alpine Mountain Chalets, Inc., of any damages to the premises which result from the renter’s occupancy (including but not limited to furnishings and household items). The registered guest is the one who will be charged for any damages his or her group causes to the property. Neither the property Owner nor Alpine Mountain Chalets, Inc. will be responsible for accidents or injury to any guests, or for the loss of money or valuables of any kind. The registered guest assumes full responsibility for any and all damages, excessive cleaning charges, replacement costs including but not limited to: furnishings, rugs, household items, linens, towels, pillows and blankets.

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DIRECTIONS TO OUR OFFICE

Directions to the property that has been reserved will be emailed to the registered guest after the reservation is paid in full and a signed agreement and registration card is on file at our office. We suggest printing the emailed directions as your GPS may not take you the best route possible.

Please see the Directions tab on our website for turn by turn directions. Our Office address is:

3066 Veterans Boulevard
Suite 2
Pigeon Forge, Tennessee 37863

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EMERGENCIES

Emergency numbers are provided in the check in and out documents.  These numbers are for actual emergencies only.  If an emergency is encountered, please call the emergency numbers that are located at the bottom of the check in documents.  If there are non-emergency issues in the rental property, please call during normal business hours.  An emergency is: HVAC issues, broken water lines, Fire, or issues that may arise that could cause major damage to the property or would be considered hazardous.  The following is NOT considered an emergency: issues with the hot tub or whirlpool tub, internet, satellite or cable issues, telephone or television issues and game table or arcade game problems.  In the event of a power outage, call SCES 865-453-2887.  Sevier County Electric System will need the cabin address to identify the outage problem. 

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Alpine Mountain Chalets is a family owned and operated business with over 20 years experience in vacation rentals. We offer the finest in accommodations known to the Smoky Mountains. We specialize in meeting the individual needs of our customers. All of our cabins are beautifully furnished with fully equipped kitchens. Most of our Cabins have too many amenities to mention. Our chalets are not just a nice place to stay but an unforgettable experience. Careful attention to detail is our hallmark. We will provide you with a clean, safe, and unique environment during your stay.

Alpine Mountain Chalets… making your Smoky Mountain vacation dreams come true!